Museum Store Manager

This is a responsible supervisory and administrative position in a museum store.  Employee is responsible for the efficient operation of a quality retail sales operation. Responsibilities are performed with considerable independence and reviewed only periodically.  Forecasts of sales volume are prepared and criteria for operating results are established.  Plans for the sales promotion and market development are formulated and implemented after general review. Inventory controls are managed and merchandise is purchased under the general concept of markets served and sales potential.


Under the direction of the Executive Director, manages the Museum Store to further the U.S. Army Heritage and Education Center (USAHEC) and the Army Heritage Center Foundation (AHCF) missions while maximizing sales and profitability.  Manager is responsible to efficiently operate a quality retail sales operation.  Proactively analyzes and responds to visitor inquiries and needs, performance indicators, programming, industry trends, and customer demand.  Duties are performed with considerable independence and reviewed periodically.


Supervises daily operation of a museum store; meets, greets, and assists the public in selecting gifts and other merchandise; and supervises staff also engaged in service to the public, selling, and assisting buyers.

Supervises and coordinates the work of assigned staff; plans staff work schedules according to projected business levels.  Recruits, trains, mentors, and motivates retail staff.  Supervises and evaluates performance and schedules staff work hours.  Provides frequent in-depth product information to staff to encourage successful sales.

Organizes plan for the display and presentation of merchandise with consideration to established marketing plan and for effective support of sales; changes displays regularly with a consideration to buying audience and season; and supervises and works with staff stocking and displaying merchandise, as well as the continued cleaning of all product and displays.

Supervises cashiering and receipting the sale of merchandise by cash and charge transactions and performs such duties as required.  Oversees effective and efficient financial reporting systems; prepares, analyzes, and manages the store’s operating budget including revenue, expense, and cash flow projections; and develops appropriate statistical indicators of performance to help define and evaluate the museum store’s success.

Manages store inventory and drives sales by accurately pricing, planning, and maintaining merchandise stock levels, turnover, and gross margin, with an emphasis on efficient use of space. Develops and implements systems to manage ordering, shipping, and the processing of incoming merchandise.  Reviews invoices for accuracy.

Proactively responds to changes in customer demand by anticipating consumer buying patterns and accurately forecasting sales to achieve profitability goals. Maintains and applies knowledge of industry trends, resources, competition, and changes in general economic conditions while aligning initiatives with USAHEC’s and the Foundation’s strategic plans.

Maintains inventory controls.  Manages and maintains the computerized inventory management systems (POS) and electronic inventory control systems. Troubleshoots issues and serves as liaison to the software support company. Researches new retail software applications and makes changes or updates to the current system as needed.

ps and licenses proprietary/branded products for retail and wholesale sales, including conception, general design, source, purchasing, pricing, and ensuring profitability.

Chooses merchandise for the online store based on season, exhibition, and current store inventory. Updates and maintains online store inventory  through wordpress by adding new items and deleting out-of-stock items, as necessary.  Monitors sales, stock levels, and order fulfillment.

Serves as a buyer.  Meets with vendors and product representatives to select marketable goods and gifts appropriate to the potential buying audience, season of the year, and recognized customer demand.  Products must be approved by the Executive Director, AHCF and the Director, USAHEC before placing an order. Willing to go to suppliers to pick up supplies as well as purchase new product as demand indicates.

Oversees effective and efficient financial reporting systems; prepares, analyzes, and manages the store’s operating budget including revenue, expense, and cash flow projections; and develops appropriate statistical indicators of performance to help define and evaluate the success of the store’s progress toward its vision and goals.  Keeps records and generates administrative and personnel reports, as necessary.

Works cross-departmentally and collaboratively with other USAHEC and AHCF departments to ensure consistency in messaging and opportunities to cross market within USAHEC.

Performs special projects and other related duties as required, directed, or as the situation dictates.  Occasionally overnight buying trips will be necessary to procure new product for the store: i.e.: gift shop expos, etc.

Complies with all Foundation safety rules and procedures.

Regular attendance at the workplace is required.  Attendance during Living History Event weekends and other “special” events is required, along with evening and weekend hours as needed.


Supervises the part-time Sales Associates.  Responsibilities include interviewing and selection, training and development, scheduling, counseling, disciplining, terminating, evaluating performance, and recommending pay increases.


Minimum:  Graduation from high school, supplemented by courses in merchandising and business administration; considerable experience as a supervisor in sales and buying for retail; or any equivalent combination of training and experience.

Desired:  Bachelor’s Degree in Retail Management or a related field with a minimum of five years of increasingly responsible retail and/or management experience, preferably in a museum.


Exceptional visitor service skills.

Strong creative design and visual merchandising ability.

Strong analytical and financial management abilities with math skills, keen problem solving, and negotiating skills.

Excellent organizational and multi-tasking skills with strong attention to detail.

Ability to network and work entrepreneurially and productively with coworkers and external contacts.

Effective leadership and teaching skills, including interpersonal communication, supervision, and training.

Ability to effectively operate retail software and computer systems and accounting software (preferably QuickBooks).

Ability to effectively to use Microsoft Outlook, develop spread sheets, and other office automation equipment.

Physical ability to lift, carry, and stack inventory.

Ability to pass a criminal background check.



The majority of work is performed in a museum store setting, including the retail store, stockroom, and receiving area, or in a normal office environment. Frequently required to stand, walk, bend, and crouch for extended periods and to lift and move boxes and products.  Uses rolling carts, ladders, and various hand tools.  Operate computer, printer, photocopier, fax machine, postage meter, paper cutter, and other office equipment.  Work involves extended sitting, computer use, and small muscle tasks, and the ability to lift and move boxes and products.

Individuals desiring employment as the store manager must be willing to submit to a background check and drug and alcohol testing.

SALARY:  Commensurate with qualifications and experience.

APPLICATION: Submit cover letter, resume, and names and contact information for three current professional references to Operations Officer, Army Heritage Center Foundation, P.O. Box 839, Carlisle, PA  17013.  E-mail:  ahcfadmin@armyheritage.org.  Fax 717 258-1576.

Interviews will begin immediately and continue until the position is filled.  Only those selected for interview will be contacted.

Museum Store Sales Associate


Part-time sales position responsible for daily sales in the Museum Store and providing excellent customer service. Completes daily merchandise sales of product as well as proper and accurate operation of the point of sale system. Ensures timely and accurate opening and closing of the Store with consistent completion of daily paperwork. Ensures daily cleaning and merchandising of the store and products. Must have flexible work schedule to ensure proper coverage at all times, weekend hours will be required. Assists with any other projects that arise. Reports to the Store Manager.


  1. Provide excellent customer service. This can be accomplished by greeting visitors in numerous ways. Promote other museum activities through the greetings. Must be able to smile and be courteous under all conditions. Must be able to follow all policies of the Store.
  2. Demonstrate and “play” with product on an ongoing basis to increase sales. Products demonstrated must be relevant to drive sales in the Store.
  3. Assist in Merchandise and re-Merchandise of product to maximize sales and sales per square foot. Assist Store Manager in changing and cleaning displays frequently as well as window displays to reflect scheduled museum activities, galleries and exhibits.
  4. Work under the direction of the Store Manager. Responsible for selling on the floor and keeping traffic flow at the register rapid.
  5. Must be able to open and close the Store accurately and according to all security guidelines. Store must open on time and look sharp every day. Close the Store by counting money correctly, filling out paperwork accurately and completing all computer functions. Be able to solve minor computer problems.
  6. Have and promote continuous working knowledge of all technical changes. Make sure projects are completed in a timely manner. Be able to answer questions with knowledge and have patience to work with each co-worker when specific questions and/or problems arise.
  7. Be aware of and promote the importance of meeting or exceeding all sales goals.
  8. Assist Store Manager in adding new product and books to the online store website, as well as finalizing an online order and getting it to the post office in a timely manner.


  1. Must possess a high school diploma or GED equivalent.
  2. Retail sales experience preferred, but related sales or service experience considered.
  3. Basic understanding of business math and inventory control is required.
  4. Must possess the proven ability to operate a point of sale system and make accurate transactions involving cash, checks, and credit cards.
  5. Must be outgoing and enthusiastic. Must be flexible, dependable, organized and efficient.  Must show initiative in all aspects of the job.
  6. Must be able to walk, stand, stoop, bend, reach, lift and crouch; occasional prolonged walking and standing; frequent lifting up to fifty (50) lbs. and occasional lifting of fifty (50) lbs. or more.
  7. Must be responsible for restocking merchandise, cold beverage case, and candy/snack display daily at Store closing.
  8. Must perform housekeeping duties; daily sweeping, dusting, cleaning glass case, disinfecting, etc.
  9. Must be willing to submit to background check and drug urinalysis-screening.


  1. Monitor inventory at all times to ensure low shrinkage in the Store. Must participate in physical inventory counts (December 31st).
  2. Be available to work weekends, extended hours and special events as needed.
  3. Attend required Sales and Team meetings.
  4. Transport merchandise and inventory from location to location, as needed.
  5. Other duties as assigned.

Salary:  Commensurate with qualifications and experience. Position is between ten (10) hours to twenty (20) hours per week (Monday through Sunday).  Hours may be adjusted to meet seasonal requirements.


Application:  Submit cover letter, résumé, and names and contact information for three current professional references to Operations Officer, Army Heritage Center Foundation, PO Box 839, Carlisle, PA  17013. E-mail: ahcfadmin@armyheritage.org; Fax 717-258-1576.  Résumé review will begin immediately and continue until position is filled.  Only candidates selected for interview will be contacted.


Researcher For Hire

The Army Heritage Center Foundation, a 501(c)(3) non-profit organization supporting the U.S. Army Heritage and Education Center, is currently seeking several Researchers-for-Hire to conduct onsite research at the U.S. Army Heritage and Education Center (USAHEC). This research supports unofficial, off-site patrons.

Researchers-for-Hire serve as independent contractors and are not employees of the Foundation or the U.S. Army Heritage and Education Center. Individuals are contracted on a per-project basis, which is often sporadic. These positions are not permanent. However, based on performance and interest, the Foundation may contract for additional projects. Applicants must be within driving distance of Carlisle, Pennsylvania to perform onsite research.

The Researcher-for-Hire must possess the skills to work with primary and secondary sources, archival materials, research catalogs, and collection inventories. The Researchers must be highly organized with the ability to synthesize information and produce results. They should also be able to manage multiple projects, meet deadlines, and deliver high quality, professional work products with minimal supervision.


  • Evaluate the holdings at the U.S. Army Heritage and Education Center
  • Advise the Foundation and the Foundation’s client of the ability of USAHEC’s collection to support the research request
  • Conduct research using USAHEC holdings based on specific patron requests
  • Provide a work product that meets the Foundation’s clients’ requirements in a timely manner
  • Stay organized, follow guidance, and produce consistent work product
  • Meet all project deadlines
  • Maintain availability throughout project duration

Ideal Applicants

  • Completion of a graduate history degree, experience working with archives and historical collections, or convincing equivalent experience
  • Ability to research, analyze and synthesize a wide variety of documents and information
  • Must have a high degree of attention to detail and ability to master information quickly
  • Open availability during project time period to complete the project by established deadline
  • Able to execute projects from start to finish
  • Highly responsible and self-motivated; requiring minimal supervision

Education and Experience

  • Master’s degree or higher from accredited institution with a major in History, with a graduate degree in Military History preferred
  • Minimum of 3+ years of historical research and writing experience with archival experience preferred

Application Instructions

Send cover letter, resume, and names and phone numbers/email addresses of three references to:

Amanda Neal, Office Manager
Army Heritage Center Foundation
P.O. 839
Carlisle, PA 17013


The Army Heritage Center Foundation is an equal opportunity employer.



Mailing Address:
P.O. Box 839,
Carlisle, PA 17013

Physical Address (Parcel):
950 Soldiers Drive,
Carlisle, PA 17013

Secondary Mailing Address:
P.O. Box 1650,
Merrifield, VA 22116

Phone: 717-258-1102
Fax: 717-258-1576

Email: info@armyheritage.org

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